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Terms of Use Agreement


This Web Site, www.redchili.de, ("Site") is hosted by Red Chili and its parent, subsidiaries and affiliates (collectively, "Red Chili").

By using this Site, you agree to be legally bound by all the terms and conditions contained in this Terms of Use Agreement ("Agreement"). Please read these terms carefully. By using this Site you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Site. In addition, when you use any current or future version of this Site or any other Red Chili Web Site, you also will be subject to the terms and conditions of this Agreement. Please print a copy of this Agreement for your records.

We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Site following any such modification constitutes your agreement to the terms of the modified Agreement.

Privacy

Please review our privacy policy, which also governs your visit to the Site, to understand our privacy practices. The terms and conditions of our privacy policy are incorporated herein and made a part of this Agreement.

Orders

Red Chili does sell products for children, but it does not sell products to children. Red Chili only sells products to adults, ages 18 years and older, who can purchase them with a credit card. Red Chili reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if Red Chili believes that user conduct violates applicable law or is harmful to the interests of Red Chili or its affiliates.

This Site refers to third-party trademarks, including without limitation: Facebook is a registerted trademark of Facebook, Inc.; Twitter is a registered trademark of Twitter, Inc.; YouTube and the YouTube logo are trademarks of Google Inc.

All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all Red Chili or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Red Chili or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on this Site confers on you any license or right under any patent or trademark of Red Chili or any third party.

Copyright

All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content, are owned by Red Chili or its third-party licensors to the full extent provided under all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Site for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of Red Chili or any third party.

The Site and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of this Site, or use the contents of this Site in litigation, or for any commercial or promotional purposes, without the express written consent of Red Chili or its lawful successors and assigns. For usage permission, Contact Us.

Notice of Copyright Infringement

Red Chili respects the intellectual property of others. If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, please provide Red Chili's Copyright Agent with the following information:

Identification of the copyrighted work claimed to have been infringed; Identification of the allegedly infringing material on the Site that is requested to be removed; Your name, address, and daytime telephone number, and an email address if available, so that Red Chili may contact you if necessary; A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law; A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed, and An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

Red Chili's Copyright Agent for notice of claims of copyright infringement on the Site can be reached as follows:

1. You may send an email to info@redchili.de

2. You may send mail to the following address: Hauptstraße 55, 74369 Löchgau, Germany

3. You may call the following telephone number: +49 71 432 49 44

License and Site Access

Red Chili grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Red Chili. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.

Neither this Site nor any portion of this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Red Chili. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Red Chili and our affiliates without express written consent. You may not use meta tags or any other hidden text using Red Chili's name or trademarks without the express written consent of Red Chili. Any unauthorized use terminates the permission or license granted by Red Chili.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of Red Chili so long as the link does not portray Red Chili or its products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Red Chili logo or other proprietary graphic or trademark as part of the link without express written permission.

Third Party and Co-Branded Web Sites

This Site may contain hyperlinks ("links") to Web Sites operated by persons or entities other than Red Chili ("third-party Web Sites") or to co-branded Web Sites operated by a third party, including affiliates ("co-branded Web Sites"). We provide such links for your reference and convenience only. A link from Red Chili to a third-party Web Site does not imply or mean that we endorse the content on that third-party or co-branded Web Site or the operator or operations of that Web Site. You are solely responsible for determining the extent to which you use any content at any third party or co-branded Web Sites to which you might link from our Site. Red Chili IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.

Your Responsibilities

You agree to comply with all applicable law in connection with your use of the Site, and such further limitations as may be set forth in any written or on-screen notice from Red Chili. As a condition of your use of the Site, you warrant that you will not use the Site for any purpose that is unlawful or prohibited by this Agreement. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this Site or any co-branded Web Site will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Red Chili or any co-branded Web Site at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

By using this Site, you agree not to violate or attempt to violate the security of the Site, including, without limitation, actions such as:

Accessing data not intended for you or logging into a server or account that you are not authorized to access; Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; Attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, "flooding," "spamming," "mailbombing," or "crashing" the Site;

Sending unsolicited email, including promotions and/or advertising of products or services, and Forging any TCP/IP packet header or any part of the header information in any email or posting.

Risk of Loss

All products purchased from the Site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Red Chili. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when Red Chili delivers these items to the carrier.

Product Information

Red Chili attempts to be as accurate as possible in describing its products. We do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. Unless otherwise stated, the prices displayed at the Site are quoted in Euros.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate.

The Red Chili Guarantee

Red Chili guarantees every product we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return the product to the store from which you bought it or to Red Chili for repair, replacement, or refund in accordance with Red Chili's warranty policy. Damage due to wear and tear will be repaired at a reasonable charge.

DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY

THIS SITEIS PROVIDED BY Red Chili ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Red Chili MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE SITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Red Chili DISCLAIMS ALL WARRANTIES, EXPRESS OF IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT WILL Red Chili, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTIAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THIS SITE OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO Red Chili THROUGH THE SITE; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN COUNTRIES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DICLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Applicable Law and Disputes

This Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by this Agreement will be governed by the laws of Germany, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within Germany.

Any dispute relating in any way to your visit to Red Chili or to products you purchase through Red Chili shall be submitted to confidential arbitration in Ludwigsburg, Germany except that, to the extent you have in any manner violated or threatened to violate Red Chili's intellectual property rights, Red Chili may seek injunctive or other appropriate relief in any state or federal court in Germany, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Indemnification

You agree to defend, indemnify, and hold harmless Red Chili and its affiliates, successors and assigns, and its and their directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney's fees and other legal expenses, and judgments of any kind of nature, incurred by Red Chili arising out of or relating to your use of the Site, your violation of this Agreement, or your violation of any rights of another.

Miscellaneous Legal Provisions

We may discontinue the Site at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Site at any time for any reason, without notice. We may discontinue or restrict your use of the Site at any time for any reason, without notice.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Red Chili as a result of this Agreement or your use of this Site. Nothing contained in this Agreement is in derogation of Red Chili's right to comply with governmental, court, and law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Red Chili with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The failure of Red Chili to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.

If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

This Agreement is the entire and final Agreement regarding our Site and its content, and supersedes any prior or contemporaneous communications between Red Chili and you regarding our Site and its contents.

All rights not expressly granted herein are hereby reserved.

Frequently Asked Questions

We help you out

Sorry, this text is currently only available in German language.

Die Hilfe bietet Dir einen Überblick über alles Wichtige bei redchili.de. Solltest Du Schwierigkeiten haben und weder in der Hilfe noch bei den FAQs eine Antwort auf Deine Frage finden, wende Dich gern an unser Team unter info@redchili.de oder unter +49 7143 24944. Wir helfen Dir gern weiter!

Navigation
Das Bestellen und Stöbern bei redchili.de ist einfach, bequem und sicher. Wir haben uns bei der Konzeption bemüht, unsere Webseite und unseren Shop so benutzerfreundlich wie möglich zu gestalten. Du kannst bei uns online oder per Telefon bestellen. Solltest Du Fragen zur Abwicklung haben, steht Dir unser Team zu den normalen Geschäftszeiten via Email (info@redchili.de) zur Verfügung.

Von der Startseite aus gelangst Du über die Quernavigation, die sich oben auf der Seite befindet, in die Hauptkategorien der Seite (z.B. Produkte, Unternehmen, Team, Kontakt). Alle Kategorien sind wiederum in Unterkategorien gegliedert (z.B. Highend Kletterschuhe, Chalkbags, etc.). Hier findest du die Produkte zu den verschiedenen Themen.

Online-Einkauf
Wenn Du einen Artikel anklickst, gelangst du auf die Artikel-Detailseite, auf der du alle Informationen zu dem Produkt findest (Beschreibung, Preis etc.). Hier kannst du die gewünschte Größe (Kletterschuhe und Bekleidungs-Artikel) auswählen. Durch einen Klick auf den Button “In den Warenkorb” wird dann dieser Artikels in den Warenkorb gelegt. Deinen Warenkorb findest Du immer oben rechts auf jeder Seite von redchili.de.

Warenkorb & Bestellvorgang
Du kannst nun alle Artikel, die Du kaufen möchtest, in den Warenkorb legen. Wenn du auf “Warenkorb” in der Hauptnavigation klickst, gelangst du zu deinem gefüllten Warenkorb und kannst dort noch einmal Änderungen vornehmen (z.B. einzelne Produkte löschen). Um dann die gewählten Artikel zu bestellen, klickst du “Zur Kasse” und folgst nun einfach den Anweisungen im Warenkorb.

Wenn Du auf den Button “Weiter” klickst, wird der Bestellvorgang fortgeführt. Im zweiten Schritt musst Du nun deine Liefer- und Rechnungsadresse eingeben. Im dritten Schritt bestimmst Du Deine gewünschte Versandart, im vierten deine Zahlungsart. Bei redchili.de stehen für Deutschland 3 verschiedenen Zahlungsarten zur Verfügung: Rechnung, Bankeinzug und Kreditkarte.

Alles zu Lieferung, Versand und Zahlung findest Du hier .

Alle Informationen zu Widerruf, Rückgabe, Umtausch & Reklamation bekommst Du hier .

Service & Beratung
Du hast mehrere Möglichkeiten, Dich bei Red Chili beraten zu lassen. Du kannst uns einfach direkt über unser Kontaktformular kontaktieren. Natürlich erreichst du uns auch montags bis freitags zwischen 10 und 17 Uhr telefonisch unter +49 7143 24944 oder immer per Mail über info@redchili.de.

HÄUFIGE FRAGEN, FAQ

Kann ich Ware zurückschicken, wenn sie mir nicht gefällt oder nicht passt?

Du hast das volle gesetzliche Widerrufsrecht – Alles zum Widerruf, Umtausch & Rückgabe findest Du hier .

Ich habe nicht das bekommen, was ich bestellt habe. Was tue ich jetzt?

Solltest Du trotz unserer sorgfältigen Qualitätskontrolle ein falsches Produkt bekommen haben, tauschen wir dieses natürlich um; das Porto tragen in diesem Fall selbstverständlich wir.

Ich habe einen Garantiefall, wie gehe ich vor?

Alles zu Garantie und Reklamation findest Du hier .

Kann ich Sachen umtauschen?

Innerhalb von vierzehn Tagen kannst Du bei uns Ware ohne Angaben von Gründen umtauschen. Dabei tragen wir das Porto ab einem Warenwert von 40 €. Näheres zum Umtausch findest Du hier .

Wie hoch sind die Versandkosten?

Alles zu Versandkosten findest Du hier .

Wie bekomme ich mein Geld zurück, wenn ich Sachen zurückgeschickt habe?

Im Falle einer Rücksendung benutze bitte die Originalverpackung. Der Kaufbetrag wird Dir dann innerhalb von 20 Tagen per Scheck oder Überweisung erstattet. Bitte buche auf keinen Fall den Kaufpreis zurück, da dafür hohe Gebühren anfallen, die wir Dir in Rechnung stellen müssen.

Ich bin tagsüber nicht zu Hause, kann ich meine Bestellung an eine andere Adresse schicken lassen?

Das ist kein Problem: Du hast die Möglichkeit, beim Bestellvorgang voneinander abweichende Rechnungs- und Lieferadressen anzugeben.

Ich habe Schwierigkeiten bei der Bestellung. Wo finde ich Hilfe?
Wende Dich an unser Team unter +49 7143 24944, per Mail an info@redchili.de.

In welche Länder liefert rechili.de?

Auflistung der Lieferländer und Versandkosten findest Du hier .

Ich benötige ein individuelles Angebot für eine Schule, einen Verein oder eine Organisation. Was muss ich tun?

Für ein individuelles Angebot wende Dich gerne an unser Team unter +49 7143 24944 oder per Mail an info@redchili.de.

Ich finde im Shop nicht den Artikel, den ich suche. Wie bekomme ich Hilfe?

Bitte wende dich an unser Team unter +49 7143 24944 oder per Mail an info@redchili.de. Wir helfen dir gerne weiter!

Ich hätte diesen Artikel gerne in einer anderen Größe oder Farbe. Könnt ihr ihn besorgen?

Normalerweise wirst Du in unserem Shop nur Artikel finden, die wir auf Lager haben bzw. umgehend wieder bestellen können. Wenn also eine Größe oder Farbe nicht da ist, ist sie möglicherweise nicht mehr lieferbar. Wende Dich aber gern an unser Team. Wir versuchen Dir weiterzuhelfen!

Ich bin auf der Suche nach einem ganz bestimmten Artikel. Im Shop finde ich ihn leider nicht. Könnt ihr diesen Artikel für mich bestellen?

Wenn Du auf der Suche nach einem bestimmten Artikel bist, den es in unserem Webshop nicht gibt, wende Dich an unser Team: info@redchili.de.

Wie viele Tage beträgt die Lieferfrist?

Bestellungen werden – sofern die Artikel auf Lager sind – innerhalb von 1-2 Tagen verschickt. Bitte beachte, dass Wochenenden und gesetzliche Feiertage die Auslieferung deiner Bestellung verzögern können.

Ich habe eine ganz andere Frage. Wo kann ich die loswerden?

Fragen, Anregungen, Wünsche und Kritik kannst Du jederzeit bei über unser Feedback-Formular loswerden. Wir antworten Dir so schnell wie möglich!

Wie hoch ist der Mindestbestellwert?

Bei redchili.de gibt es keinen Mindestbestellwert. Ab einem Bestellwert von 100 Euro zahlst du bei redchili.de innerhalb Deutschlands keine Versandkosten. Also, schnell noch ein schickes T-Shirt zum Kletterschuh aussuchen oder die Freunde von nebenan fragen, ob sie mitbestellen möchte. Schon hast du 4,90 gespart.

Warum sind die Sachen denn schon ausverkauft?

Leider kann es vor allem bei Kleidung vorkommen, dass Teile ausverkauft sind. Das kommt daher, dass wir die T-Shirts und Sweatshirts in kleinern Stückzahlen bei einer Druckerei in Stuttgart produzieren lassen. Das bedeutet, dass wir manchmal leider nicht sofort liefern können und einige Tage für die Nachbestellung benötigen.

Returns

Details

Payment and Shipping Information

Details

Shipping Cost


Yes, we ship international orders! Please have a look at the shipping costs below. If like to ask about special conditions, countries not mentioned in the list or anything else regarding global oders, please feel free to get in touch with us: info@redchili.de. Internation Orders take about few day to 2 weeks to be delivered depending on your address. Expect european delivery with 3-5 days; international orders within 1-2 weeks.

(*) Orders to Switzerland include Handling Fee, Taxes and Shipping.

EUROPE

Country Order less than 100€ Order greater than 100€
Germany 4,90 0,00
Austria 7,50 5,00
Belgium 7,60 7,60
Bulgaria 35,00 35,00
Switzerland 25,40* 25,40*
Czech Republic 14,90 14,90
Denmark 7,60 7,60
Spain 17,75 17,75
Finland 17,75 17,75
France 15,00 15,00
Great Britain 15,00 15,00
Greece 17,50 17,50
Greenland 35,00 35,00
Croatia 35,00 35,00
Hungary 35,00 35,00
Ireland 17,50 17,50
Luxemburg 10,00 10,00
Liechtenstein 35,00 35,00
Monaco 35,00 35,00
Malta 35,00 35,00
Netherlands 7,60 7,60
Poland 17,75 17,75
Portugal 17,75 17,75
Sweden 17,75 17,75
Norway 17,75 17,75
Bosnia and Herzegovina 35,00 35,00

INTERNATIONAL ORDERS

Country Order less than 100€ Order greater than 100€
United States 35,00 35,00
Argentina 35,00 35,00
Australia 35,00 35,00
Bolivia 35,00 35,00
Brazil 35,00 35,00
Canada 35,00 35,00
India 35,00 35,00
Israel 35,00 35,00
Lithuania 35,00 35,00
Latvia 35,00 35,00
Estonia 35,00 35,00
Morocco 35,00 35,00
Mongolia 35,00 35,00
Russia 35,00 35,00
Vietnam 35,00 35,00
South Africa 35,00 35,00

Payment Information


We accept payments via Credit Card only: VISA and MasterCard. Orders from within Germany can also be paid via Invoice or Debit Card.


The Red Chili Webshop uses encrypted data transfer via SSL for any sensitive data.

The payment process is handled by our Internet Payment Service Provider: Heidelberger Payment GmbH, one of the leading players on the European E-Commerce market.

Your transaction is safe!

Privacy Policy

Details

Red Chili Privacy Policy

Privacy matters. Red Chili recognizes the importance of our customers' privacy, and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for personal information collected online and through the mail.

Red Chili, and its parent, subsidiaries and affiliates (collectively, "Red Chili"), believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.

By visiting the Site, you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.

If you have any questions or concerns about the privacy or security of your information, you may contact us.

Non-Personal Information that We Collect

We automatically collect non-personally identifiable information from you when you visit our Site. This information includes your Internet Protocol ("IP") address, which is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer our Site.

We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using the Site or when you return to the Site. Cookies make it easier for you to use our Site. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on our Site. When you are done, the products in your cart are still there for you to buy. We also use cookies to gather certain aggregate usage information about the numbers and frequency of visitors to our Site and individual pages of our Site. This data helps us improve the appearance and usability of the Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you. The cookies may remain on your hard drive after you cease using the Site. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Site that depend on your Web browser accepting cookies.

Red Chili, its advertisers and ad servers, including without limitation Double-Click, may also use cookies, as well as files called "Web beacons" or "clear gifs" to determine on an anonymous basis which advertisements and promotions our Site users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.

Personal Information that We Collect

We may collect your personally identifiable information, such as your name, shipping address, billing address, email address, phone number and credit card number, in the course of processing your order, or when we otherwise communicate with you. For example, through order forms on our Site and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).

Information from Other Sources

Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.

Uses of your Information

Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you. You may opt-out of receiving future mailings; see "How to remove your name from our mailing, sharing or email list" below.

If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, and of potential employment opportunities with Red Chili that you may find of interest, and of other events taking place in our stores near you. If you currently receive our emails and do not wish to continue receiving them, please see the "How to remove your name from our mailing, sharing or email list" section below.

We use your shipping address to ship your products to you and to send catalogs to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below. If you do not wish to receive catalogs or other mailings from us, please see the "How to remove your name from our mailing, sharing or email list" section below.

Disclosures of Your Information

We do not disclose your personal information to other companies, persons or agencies, except for the purposes described below:

Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.

For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Red Chili, our customers, our employees or others.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Red Chili or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.

How to Remove your Name from Our Mailing, Sharing or Email List Our Site provides you the choice to receive communications from us at the point where we request information about you.

Remove

Our Site gives you the following options for removing your information from our database to not receive future communications, or to no longer receive our service, or to not share your name and address with other companies.

1. You may send an email to info@redchili.de

2. You may send mail to the following address: Hauptstraße 55, 74369 Löchgau, Germany

3. You may call the following telephone number: +49 71 432 49 44

How to Correct your Name from Our Mailing, Sharing or Email List This Site gives you the following options for changing and modifying information previously provided.

1. You may send an email to info@redchili.de

2. You may send mail to the following address: Hauptstraße 55, 74369 Löchgau, Germany

3. You may call the following telephone number: +49 71 432 49 44

Protection of Personal Information

We want you to feel confident about using Red Chili or making purchases from Red Chili, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

Children's Privacy

Red Chili does not sell merchandise for purchase by children. If you are under 18, you may use our website only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External Links

If any part of the Red Chili Web site links you to other Web sites, those Web sites do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Red Chili may update this privacy policy in the future. We will notify you about material changes to this privacy policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.

How to contact Us

If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways

1. You may send an email to info@redchili.de

2. You may send mail to the following address: Hauptstraße 55, 74369 Löchgau, Germany

3. You may call the following telephone number: +49 71 432 49 44

Imprint and Address

Red Chili Website and Online Shop

Red Chili
Handelsvertretung Deutschland
Hauptstraße 55
74369 Löchgau, Germany

Manager: Uwe Hofstädter

Phone: +49 7143 249 44
Fax: +49 7143 257 79
Email: info@redchili.de

Ust-IdNr.: DE 144 982 661

Banking Information:
Kreissparkasse Ludwigsburg
Konto Nr.: 684 08 48
BLZ: 604 500 50
IBAN: DE50 6045 0050 0006 8408 48
BIC: SOLA DE S1 LBG
SWIFT: SO LA DE S1 LBG

Design and Art-Direction: Franz Walter, Valerien Werbung
Concept and Coding: Franz Walter, eXanto